Terms and Conditions
Last updated: January 2025
Last Updated: November 12, 2025
We are Suits Ai Inc ("Company," "we," "us," "our"), a company registered in Florida, United States at 19505 Biscayne Blvd, Suite 2350, Miami, FL 33180.
We operate the website https://suits.ai (the "Site"), the mobile application Suits (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
We provide an AI application (Suits.ai) that puts business research on auto-pilot, streamlines client development, and speeds up deliverables production.
You can contact us by email at contact@suits.ai or by mail to 19505 Biscayne Blvd, Suite 2350, Miami, FL 33180, United States.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Suits Ai Inc, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by contact@suits.ai, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
2. AI-POWERED SERVICES: IMPORTANT DISCLOSURES
2.1 Nature of AI Technology
The Services utilize artificial intelligence technology provided by third-party AI model providers including OpenAI, Google, and Anthropic. You acknowledge and understand that:
AI-Generated Content is Advisory Only: All outputs, recommendations, suggestions, analyses, and content generated by our AI agents ("AI Outputs") are advisory in nature and do not constitute professional advice, legal advice, financial advice, or definitive business recommendations. You are solely responsible for evaluating, verifying, and determining the appropriateness of any AI Outputs before relying on them for business decisions.
AI Limitations and Inaccuracies: AI technology, while advanced, is not infallible. AI Outputs may contain inaccuracies, errors, inconsistencies, or "hallucinations" (plausible-sounding but incorrect information). We do not guarantee the accuracy, completeness, reliability, or suitability of any AI Outputs for any particular purpose.
No Substitute for Human Judgment: AI Outputs should supplement, not replace, human judgment and professional expertise. You should always apply critical thinking and consult with qualified professionals before making significant business decisions based on AI Outputs.
2.2 AI Training and Data Usage
Your Data Does Not Train AI Models: We do not use your data, Contributions, or any information you submit through the Services to train, improve, or develop AI models. Our agreements with third-party AI providers (OpenAI, Google, Anthropic) explicitly prohibit the use of your data for model training purposes.
Model Access Only: We provide access to pre-trained AI models through our platform. Your interactions with these models are processed in real-time and are not used to modify or improve the underlying AI technology.
2.3 User Responsibility for AI Outputs
You acknowledge and agree that:
You are solely responsible for reviewing, verifying, and validating all AI Outputs before use
You will not rely solely on AI Outputs for critical business, legal, financial, or operational decisions
You will implement appropriate human oversight and review processes for AI-generated content
You understand that AI Outputs may require fact-checking, editing, or professional review
You will comply with all applicable laws and regulations when using AI Outputs
2.4 Prohibited Uses of AI Services
In addition to the prohibited activities listed in Section 8, you specifically agree not to:
Use the Services to generate illegal, fraudulent, defamatory, or harmful content
Attempt to manipulate or "jailbreak" AI models to produce prohibited outputs
Use AI Outputs to make automated decisions that significantly affect individuals without human review
Generate content that infringes on third-party intellectual property rights
Use the Services to create misleading deepfakes or impersonate real individuals
Engage in competitive intelligence gathering or reverse engineering of our AI implementation
2.5 Limitation of Liability for AI Outputs
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR ANY LOSSES, DAMAGES, OR CONSEQUENCES ARISING FROM YOUR USE OF OR RELIANCE ON AI OUTPUTS. THIS INCLUDES BUT IS NOT LIMITED TO:
Business losses resulting from inaccurate AI-generated recommendations
Errors or omissions in AI-generated content, reports, or analyses
AI hallucinations or fabricated information
Inappropriate or unexpected AI responses
Delays or failures in AI processing
You expressly assume all risks associated with using AI-generated content and agree to hold us harmless from any claims arising from your reliance on AI Outputs.
3. INTELLECTUAL PROPERTY RIGHTS
3.1 Our Intellectual Property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services "AS IS" for your internal business purpose only.
3.2 Your Use of Our Services
Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
Access the Services; and
Download or print a copy of any portion of the Content to which you have properly gained access
Solely for your internal business purpose.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: contact@suits.ai.
If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
3.3 Copyright Infringement
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately refer to Section 15 "DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY" below.
4. DATA OWNERSHIP, USAGE RIGHTS, AND CONTRIBUTIONS
4.1 Your Data Ownership
You Retain Full Ownership: You retain all rights, title, and interest in and to any data, content, materials, or information you submit, upload, or make available through the Services, including but not limited to text, documents, files, images, data sets, business information, client information, and any other materials (collectively, "Your Data"). Suits.ai does not claim any ownership rights to Your Data.
4.2 Limited License You Grant to Us
By using the Services and submitting Your Data, you grant Suits.ai a limited, non-exclusive, non-transferable, worldwide, royalty-free license to:
Host, store, process, and transmit Your Data
Display Your Data to you and your authorized users
Perform technical operations necessary to provide the Services (including backup, security, and performance optimization)
Scope Limitation: This license is strictly limited to operating, providing, and maintaining the Services for you and your authorized users. We will not:
Sell, resell, or license Your Data to third parties
Use Your Data for our own commercial purposes
Publicly display or distribute Your Data
Create derivative works from Your Data for commercial exploitation
Use Your Data to train AI models or improve AI technology
License Termination: This license automatically terminates when you delete Your Data from the Services or upon termination of your account, subject to our data retention policies outlined in Section 5.5.
4.3 Submissions and Feedback
If you send us questions, comments, suggestions, ideas, feedback, or other information about the Services ("Submissions"), you agree that:
Submissions are voluntary and non-confidential
We may use Submissions to improve the Services without compensation to you
We are not obligated to keep Submissions confidential
You grant us an unrestricted right to use Submissions for any lawful purpose
If you wish to provide confidential feedback or proprietary suggestions, please contact us at contact@suits.ai to arrange a separate confidentiality agreement.
4.4 Marketing and Promotional Rights
Use of Your Company Name and Logo: By using the Services, you grant Suits.ai the right to use your company name, trademarks, and logos for marketing and promotional purposes, including but not limited to:
Listing your company as a client on our website
Including your company in customer lists and case studies
Featuring your company in pitch materials and presentations
Using your logo in marketing materials
Opt-Out Right: You may opt out of this marketing use at any time by sending written notice to contact@suits.ai. Upon receipt of your opt-out request, we will remove your company name and logo from our marketing materials within 30 business days. Opt-out does not apply retroactively to materials already distributed.
4.5 User-Generated Contributions
The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services ("Contributions").
Ownership of Contributions: You retain full ownership of your Contributions. The license terms in Section 4.2 apply equally to Contributions.
Public Contributions: You understand that certain Contributions may be viewable by other users of the Services or through third-party websites if you choose to make them public. We are not responsible for the privacy or security of publicly posted Contributions.
4.6 Your Responsibilities
You are responsible for Your Data and Contributions. By submitting them, you represent and warrant that:
You have the legal right to submit Your Data and Contributions
Your Data and Contributions do not infringe on any third-party intellectual property rights
Your Data and Contributions comply with all applicable laws and regulations
Your Data and Contributions do not contain illegal, harmful, defamatory, obscene, or otherwise objectionable content
You have obtained all necessary consents and permissions for any personal data included in Your Data
Indemnification: You agree to indemnify and hold us harmless from any claims, losses, or damages arising from Your Data, your Contributions, or your breach of these representations and warranties.
4.7 Our Right to Remove Content
Although we have no obligation to monitor Your Data or Contributions, we reserve the right to remove, edit, or disable access to any Data or Contributions at any time without notice if we reasonably believe they:
Violate these Legal Terms
Infringe on third-party rights
Pose security or legal risks
Are harmful or objectionable
If we remove Your Data or Contributions, we may also suspend or disable your account and report violations to appropriate authorities.
4.8 No Confidentiality for Public Contributions
Any Contributions you post publicly through the Services (such as in forums or shared spaces) are not confidential. Do not post proprietary, confidential, or sensitive information in public areas of the Services.
5. DATA PRIVACY, SECURITY, AND PROCESSING
5.1 Privacy Policy
We care about data privacy and security. Please review our Privacy Policy at: https://app.termly.io/policy-viewer/policy.html?policyUUID=0430c3a1-6c37-424c-ae03-c313fb89da6c
By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
5.2 Data Security and Compliance
SOC 2 Type II Certification: Our Services are SOC 2 Type II certified, demonstrating our commitment to maintaining high standards of security, availability, processing integrity, confidentiality, and privacy.
Security Infrastructure: The Services are hosted on Google Cloud Platform (GCP) in the US East Coast region, utilizing enterprise-grade security measures including:
End-to-end encryption of data in transit and at rest
Multi-factor authentication and single sign-on (SSO) support
Regular security audits and vulnerability assessments
Isolated data environments ensuring your data remains separate from other clients
Third-Party AI Providers: We have executed data processing agreements with OpenAI, Google, and Anthropic that explicitly prohibit the use of your data for training AI models and ensure your data is processed securely and confidentially.
5.3 International Data Transfers
US-Based Hosting: The Services are hosted in the United States (Google Cloud Platform, US East Coast region). If you access the Services from any region outside the United States with laws or regulations governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you acknowledge that:
Your data will be transferred to and processed in the United States
You expressly consent to have your data transferred to and processed in the United States
US privacy laws may differ from those in your jurisdiction
5.4 GDPR and International Privacy Compliance
SOC 2 and GDPR: While we are SOC 2 Type II certified, this certification demonstrates strong security and privacy controls but does not constitute formal GDPR certification. However, our SOC 2 compliance framework aligns with many GDPR requirements.
Data Subject Rights: If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar privacy laws, you may have certain rights regarding your personal data, including:
Right of Access: Request access to your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data (subject to legal obligations)
Right to Data Portability: Request a copy of your data in a structured format
Right to Restrict Processing: Request limitation of how we process your data
Right to Object: Object to certain types of data processing
To exercise these rights, contact us at contact@suits.ai.
Legal Basis for Processing: We process your data based on:
Contract Performance: To provide the Services you've requested
Legitimate Interests: To improve and secure our Services
Consent: Where you've provided explicit consent
Legal Obligations: To comply with applicable laws
5.5 Data Retention and Deletion
Active Account Data: While your account is active, we retain Your Data to provide the Services.
Post-Termination Retention: After account termination or cancellation:
Your Data will be retained for 90 days to allow for account reactivation or data recovery
After 90 days, Your Data will be permanently deleted from our active systems
Backup copies may persist for an additional 90 days in our disaster recovery systems before permanent deletion
Legal Retention: We may retain certain data longer if required by law, regulation, legal process, or to resolve disputes and enforce our agreements.
Deletion Requests: You may request immediate deletion of Your Data at any time by contacting contact@suits.ai. We will process deletion requests within 30 days, subject to legal retention requirements.
5.6 Your Data Security Responsibilities
You are responsible for:
Maintaining the confidentiality of your account credentials
Implementing appropriate security measures for your authorized users
Promptly notifying us of any unauthorized access or security breaches
Ensuring your authorized users comply with these Legal Terms
6. USER REPRESENTATIONS
By using the Services, you represent and warrant that:
All registration information you submit will be true, accurate, current, and complete
You will maintain the accuracy of such information and promptly update such registration information as necessary
You have the legal capacity and you agree to comply with these Legal Terms
You are not a minor in the jurisdiction in which you reside (you are at least 18 years old)
You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise, except as expressly permitted by us
You will not use the Services for any illegal or unauthorized purpose
Your use of the Services will not violate any applicable law or regulation
You have the authority to bind the entity you represent (if applicable) to these Legal Terms
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
7. USER REGISTRATION
You may be required to register to use the Services. You agree to:
Keep your password confidential
Be responsible for all use of your account and password
Notify us immediately of any unauthorized use of your account
Ensure that you log out from your account at the end of each session
We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
8. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services
Use any information obtained from the Services in order to harass, abuse, or harm another person
Make improper use of our support services or submit false reports of abuse or misconduct
Use the Services in a manner inconsistent with any applicable laws or regulations
Engage in unauthorized framing of or linking to the Services
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools, except as expressly permitted by us
Delete the copyright or other proprietary rights notice from any Content
Attempt to impersonate another user or person or use the username of another user
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms")
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services
Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software
Use a buying agent or purchasing agent to make purchases on the Services
Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses
Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise without our express written permission
Sell or otherwise transfer your profile
Use the Services to generate, create, or distribute illegal, fraudulent, defamatory, harmful, obscene, or otherwise prohibited content
Use the Services to violate any third-party intellectual property rights or create content that infringes on copyrights, trademarks, patents, or trade secrets
Engage in competitive intelligence gathering, reverse engineering, or systematic extraction of our proprietary methodologies, prompts, or AI implementation
Abuse API rate limits, attempt to overwhelm our systems, or engage in any activity that degrades service performance for other users
Use the Services to create misleading deepfakes, impersonate real individuals, or generate deceptive content
Attempt to manipulate, "jailbreak," or circumvent safety controls of AI models to produce prohibited outputs
Use AI Outputs to make fully automated decisions that significantly affect individuals without appropriate human review and oversight
9. PURCHASES AND PAYMENT
We accept the following forms of payment:
Visa
Mastercard
American Express
Wire Transfer
ACH
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.
You agree to pay all charges at the prices then in effect for your purchases and any applicable fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
10. SUBSCRIPTIONS
10.1 Billing and Renewal
Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order.
The length of your billing cycle is annual.
10.2 Cancellation and Refunds
Cancellation: You can cancel your subscription at any time by contacting us at contact@suits.ai. Your cancellation will take effect at the end of the current paid term, and you will retain access to the Services until the end of your billing period.
Refund Policy: All purchases are generally non-refundable. However, we offer a 14-day money-back guarantee from the date of initial purchase. If you are unsatisfied with the Services within the first 14 days, contact us at contact@suits.ai for a full refund. After 14 days, no refunds will be provided for any reason, including early cancellation.
Data Export Upon Cancellation: Upon cancellation, you have 90 days to export Your Data before it is permanently deleted per Section 5.5.
10.3 Fee Changes
We may, from time to time, make changes to the subscription fee. We will communicate any price changes to you at least 30 days in advance via email. Price changes will take effect at your next renewal date. If you do not agree to the price change, you may cancel your subscription before the renewal date.
11. SOFTWARE
We may include software for use in connection with our Services. If such software is accompanied by an end user license agreement ("EULA"), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then we grant to you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with our Services and in accordance with these Legal Terms.
Any software and any related documentation is provided "AS IS" without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept any and all risk arising out of use or performance of any software. You may not reproduce or redistribute any software except in accordance with the EULA or these Legal Terms.
12. MOBILE APPLICATION LICENSE
12.1 Use License
If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms.
You shall not:
Except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App
Make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App
Violate any applicable laws, rules, or regulations in connection with your access or use of the App
Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App
Use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended, without our express written permission
Make the App available over a network or other environment permitting access or use by multiple devices or users at the same time
Use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App
Use the App to send automated queries to any website or to send any unsolicited commercial email
Use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App
12.2 Apple and Android Devices
The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an "App Distributor") to access the Services:
The license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor's terms of service
We are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App
In the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App
You represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a "terrorist supporting" country and (ii) you are not listed on any US government list of prohibited or restricted parties
You must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App
You acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Legal Terms against you as a third-party beneficiary thereof
13. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain (or you may be sent via the Site or App) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content").
Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.
Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern.
You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services.
13.1 Third-Party Integrations
The Services integrate with 50+ third-party tools and services (including Google Drive, SharePoint, and others). We are not responsible for:
The availability, performance, or functionality of third-party services
Data loss or corruption caused by third-party service failures
Changes to third-party APIs or terms of service that affect integration functionality
Security breaches or privacy violations by third-party services
You are responsible for reviewing and complying with the terms of service and privacy policies of any third-party services you connect to the Services.
13.2 Third-Party Purchases
Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
14. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to:
Monitor the Services for violations of these Legal Terms
Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities
In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof
In our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems
Otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services
15. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY
15.1 Notifications
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify our Designated Copyright Agent using the contact information provided below (a "Notification").
A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to federal law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.
All Notifications should meet the requirements of DMCA 17 U.S.C. § 512(c)(3) and include the following information:
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Services are covered by the Notification, a representative list of such works on the Services
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material
Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted
A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed upon
15.2 Counter Notification
If you believe your own copyrighted material has been removed from the Services as a result of a mistake or misidentification, you may submit a written counter notification to our Designated Copyright Agent using the contact information provided below (a "Counter Notification").
To be an effective Counter Notification under the DMCA, your Counter Notification must include substantially the following:
Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled
A statement that you consent to the jurisdiction of the Federal District Court in which your address is located, or if your address is outside the United States, for any judicial district in which we are located
A statement that you will accept service of process from the party that filed the Notification or the party's agent
Your name, address, and telephone number
A statement under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled
Your physical or electronic signature
If you send us a valid, written Counter Notification meeting the requirements described above, we will restore your removed or disabled material, unless we first receive notice from the party filing the Notification informing us that such party has filed a court action to restrain you from engaging in infringing activity related to the material in question.
Please note that if you materially misrepresent that the disabled or removed content was removed by mistake or misidentification, you may be liable for damages, including costs and attorney's fees. Filing a false Counter Notification constitutes perjury.
15.3 Designated Copyright Agent
Benjamin Zenou
Attn: Copyright Agent
19505 Biscayne Blvd, Suite 2350
Miami, FL 33180
United States
contact@suits.ai
16. TERM AND TERMINATION
16.1 Term
These Legal Terms shall remain in full force and effect while you use the Services.
16.2 Termination by Us
WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.
Termination for Breach: We may terminate your use or participation in the Services or delete your account immediately and without notice if you breach these Legal Terms.
Termination for Non-Breach Reasons: We may terminate your account for non-breach reasons (such as discontinuation of the Services) with 30 days' prior written notice to the email address associated with your account.
16.3 Termination by You
You may terminate your account at any time by contacting us at contact@suits.ai or through your account settings. Termination will be effective at the end of your current billing period.
16.4 Effects of Termination
Upon termination of your account:
Your right to access and use the Services will immediately cease
Your Data will be retained for 90 days per Section 5.5, during which you may request data export
After 90 days, Your Data will be permanently deleted
You will remain liable for all charges incurred prior to termination
Sections of these Legal Terms that by their nature should survive termination will survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification, and limitations of liability
16.5 Data Export Rights
Upon termination or cancellation, you have the right to export Your Data within 90 days. To request a data export, contact us at contact@suits.ai. We will provide Your Data in a commonly used, machine-readable format within 30 days of your request.
16.6 Prohibition on Creating New Accounts
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.
In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
17. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors.
We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.
Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
18. GOVERNING LAW
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Florida applicable to agreements made and to be entirely performed within the State of Florida, without regard to its conflict of law principles.
19. DISPUTE RESOLUTION
19.1 Informal Resolution
Before filing a formal legal claim, you agree to first contact us at contact@suits.ai and attempt to resolve the dispute informally. We will attempt to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 60 days of submission, you or we may bring a formal proceeding.
19.2 Formal Proceedings
Any legal action of whatever nature brought by either you or us (collectively, the "Parties" and individually, a "Party") shall be commenced or prosecuted in the state and federal courts located in Miami-Dade County, Florida, United States, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such state and federal courts.
Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.
19.3 Statute of Limitations
In no event shall any claim, action, or proceeding brought by either Party related in any way to the Services be commenced more than two (2) years after the cause of action arose. Any claim filed after this period will be permanently barred.
19.4 Class Action Waiver
TO THE EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. YOU AGREE THAT, BY ENTERING INTO THESE LEGAL TERMS, YOU AND WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
20. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
21. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:
ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, INCLUDING AI-GENERATED OUTPUTS
PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES
ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN
ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES
ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY
ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES
AI-GENERATED CONTENT INACCURACIES, HALLUCINATIONS, OR ERRORS
BUSINESS LOSSES OR DAMAGES RESULTING FROM RELIANCE ON AI OUTPUTS
THIRD-PARTY SERVICE FAILURES OR INTEGRATION ISSUES
WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
22. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE THREE (3) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
THIS LIMITATION OF LIABILITY APPLIES TO ALL CLAIMS, INCLUDING BUT NOT LIMITED TO:
Claims arising from AI-generated content inaccuracies or errors
Business losses resulting from reliance on AI Outputs
Data loss or corruption
Service interruptions or unavailability
Third-party service failures
Security breaches (subject to our obligations under applicable data breach notification laws)
CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
FLORIDA LAW COMPLIANCE: This limitation of liability is enforceable under Florida law to the maximum extent permitted. Florida Statutes § 672.719 and related provisions govern limitations of liability for commercial transactions in Florida.
23. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:
Your Contributions or Your Data
Use of the Services
Breach of these Legal Terms
Any breach of your representations and warranties set forth in these Legal Terms
Your violation of the rights of a third party, including but not limited to intellectual property rights
Any overt harmful act toward any other user of the Services with whom you connected via the Services
Your use or reliance on AI Outputs generated through the Services
Content you create, distribute, or publish using AI Outputs from the Services
Any claims that content you generated using the Services infringes third-party intellectual property rights
23.1 Our Limited Liability for AI Technology
YOU ACKNOWLEDGE AND AGREE THAT:
We provide access to third-party AI models (OpenAI, Google, Anthropic) and are not the creators or developers of the underlying AI technology
We are not responsible for the outputs, accuracy, or performance of third-party AI models
Our role is limited to providing a platform that facilitates access to AI technology
We maintain business insurance, but this does not expand our liability beyond the limitations set forth in Section 22
23.2 Defense and Settlement
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
24. USER DATA
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.
You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
YOUR RESPONSIBILITY: You are strongly encouraged to maintain your own backups of Your Data. We are not responsible for data loss resulting from your failure to maintain independent backups.
25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.
YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.
You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
26. CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
27. SERVICE LEVEL OBJECTIVES
27.1 Our Commitment to Service Quality
As a growing startup company, we are committed to providing reliable and high-quality Services. The following service level objectives represent our operational goals, not contractual guarantees.
27.2 Service Targets
We strive to achieve the following service targets:
Service Metric
Target
Description
Platform Availability
≥99.5% Monthly Uptime
Core platform dashboard and API accessibility
AI Agent Availability
≥99.0% Monthly Uptime
Deployed AI agents responding to user interactions
API Response Time
<2 seconds for 90% of requests
Platform processing time for agent responses
Data Accuracy
≥98% of reported metrics
Accuracy of interaction and analytics data
27.3 Support Structure
Level 1 Support: AI Agent (24/7)
Our AI support agent provides continuous assistance with:
Account access and basic troubleshooting
Feature explanations and documentation guidance
Initial issue assessment and routing to human support when necessary
Level 2 Support: Human Team (Business Hours: 9:00 AM - 5:00 PM EST, Monday - Friday)
Priority Level
Description
Response Time Target
Critical
Platform unavailable, all agents offline
4 hours
High
Core feature failure, significant user impact
8 business hours
Medium
Feature degraded, partial functionality affected
16 business hours
Low
Minor issues, enhancement requests
2 business days
27.4 Service Improvement Commitment
While we strive to meet these service targets, we do not guarantee specific uptime percentages or response times. However, we commit to:
Promptly investigating and addressing service issues
Providing transparent communication during incidents
Continuously improving our platform and support capabilities
Expanding support coverage as our team and client base grows
27.5 No Service Credits or Compensation
IMPORTANT: Failure to meet the service targets outlined in this section does not entitle you to any service credits, refunds, compensation, or other remedies. These targets are operational goals, not contractual service level agreements (SLAs).
If you require contractual SLA commitments with specific remedies, please contact us at contact@suits.ai to discuss enterprise-level agreements.
27.6 Measurement and Reporting
Service performance is monitored using automated tools
Monthly performance reports are available through your account dashboard
Real-time service status updates are provided during any incidents
Our monitoring data serves as the authoritative source for all calculations
27.7 Exclusions
Service targets do not apply to service issues caused by:
Internet connectivity problems beyond our control
Client misconfigurations or unauthorized modifications
Third-party service failures or integrations
Scheduled maintenance (with 48-hour advance notice when feasible)
Emergency security updates or patches
Features designated as "Beta," "Preview," "Experimental," or similar designations
Force majeure events or circumstances beyond our reasonable control
Beta Features Defined: Features labeled as "Beta," "Preview," "Experimental," "Labs," or similar designations are provided for testing and feedback purposes. Beta features may be unstable, incomplete, or subject to change or discontinuation without notice. Beta features are excluded from service targets and are provided "AS IS" without warranties.
27.8 Client Responsibilities
To ensure optimal service delivery, you agree to:
Use the Services in accordance with these Legal Terms and provided documentation
Provide accurate and timely information when reporting issues
Maintain the security of your account credentials and access keys
Report service issues promptly through our designated support channels (contact@suits.ai)
Allow our AI support agent to attempt initial resolution before escalating to human support
27.9 Service Limitations Acknowledgment
You acknowledge and accept that as a startup company:
Human support is currently limited to business hours (9:00 AM - 5:00 PM EST, Monday - Friday)
Complex technical issues may require extended resolution times beyond stated targets
Priority is given to issues affecting multiple clients or critical functionality
Our team size may impact response times during high-demand periods
Service targets may not always be met, and we are not liable for failure to meet these targets
We commit to transparent communication about our current capabilities and will provide updates as our service capacity expands.
28. MISCELLANEOUS
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us.
Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.
These Legal Terms operate to the fullest extent permissible by law.
We may assign any or all of our rights and obligations to others at any time.
We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.
There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services.
You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
29. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Suits Ai Inc
19505 Biscayne Blvd, Suite 2350
Miami, FL 33180
United States
Email: contact@suits.ai
Website: https://suits.ai